If you are unhappy about anything related to our service and wish to complain, here are the steps to take:
If you are unhappy with our service then please contact our customer experience team who will attempt to resolve the issues you are facing. They can be contacted by phone on 0330 999 1234 (Option 1) or email firstname.lastname@example.org.
If our customer experience team are unable to resolve your concerns to your satisfaction then please contact our Operations Manager. The Operations Manager will acknowledge your complaint within 2 working day and will assess your complaint and discuss or direct it towards the line manager of the correct department(s) and provide a response back to you within 5 working days.
Call – 0330 999 1234 (Option 1) or e mail email@example.com, FAO Charlie Reid.
If this is still not resolved to your satisfaction then please write to our Directors Team.
Howsy – Directors Team
65 Leonard St
Your complaint will be acknowledged within 2 days and a full investigation was undertaken with a formal response sent to you within 28 days which will be Howsy’s final response to the issues raised.
If we are still unable to resolve your issues or you are not happy with the resolution then you would need to put your complaint in writing to the Property Redress Scheme (PRS). Their contact details can be found at https://www.theprs.co.uk/